SHIPPING & RETURNS
OXZGEN products are only available in the United States and the Virgin Islands. Orders process within 24-48 hours of receipt. The average transit time is 5-7 business days unless expedited and may vary based on location. Shipments outside the 48 contiguous United States may experience longer transit times.
Free Shipping on all purchases over $99.* (*Excludes Bulk Wholesale and Mix & Match Purchases. A 3% Shipping & Handling Fee applies.)
$5.95 Shipping Fee applies to all purchases under $99.
Once the carrier shows the order has been successfully delivered, it is considered fulfilled and complete. OXZGEN is not responsible for lost or stolen items and will not provide replacements.
Expedited shipping & insurance may be offered and if selected, the associated costs will be charged to the customer at the time the order is placed. Requests for expedited shipping or insurance after the order completes will not be honored.
Shipping & handling fees are non-refundable. OXZGEN is not responsible for refunding fees if the carrier fails to fulfill their commitment.
Expedited shipping requests are processed upon receipt of the order during business hours. Based on the time of day and the carriers’ pick up times, the order may ship the same day or be processed with priority the next business day.
We do not expedite to PO Boxes.
If an order is returned to OXZGEN with insufficient postage, the customer is responsible for the additional fee. Similarly, if the customer requests the package be reshipped, the customer is responsible for the subsequent shipping & handling fees.
Returns and Refund Policy
Products can be returned within 15 days of the order date. Returned products must be unopened, unused, and in a resalable condition. Returns can be initiated through any of the following methods:
Product(s) must be returned to OXZGEN at the address below. Refunds will be issued, minus shipping & handling and a 25% Restocking Fee, once product has been received by OXZGEN and has cleared the inspection process. Eligible refunds will be made to the billing method used for the original purchase and will be authorized within 15 days of receipt of the returned product by OXZGEN.
Process for Return
In order for a product return to be processed efficiently, we request that you:
Please mail your return package with the order number visible on the package to;
40180 US Highway 19 North
Tarpon Springs, FL 34689
Damaged or Incorrect Product Policy
If the product you received is incorrect or damaged, you must notify OXZGEN within 72 hours of receipt the shipment. We require a picture of the incorrect or damaged order and a copy of the invoice that was included in your package. Once all documentation has been received and confirmed by OXZGEN to be unopened, unused, & resalable, your replacement items will be sent within 15 days. You may be required to return the damaged order. We may request the return of any item prior to replacing it.
To initiate the exchange, contact OXZGEN through any of the following methods:
OXZGEN will honor the exchange if the product is damaged or incorrect due to OXZGEN error.
If an order is returned and OXZGEN determines the product is not damaged nor fulfilled in error, the customer is responsible for all return shipping charges and/or a 25% Restocking Fee.